Terms of Service

1. The agreement

These Terms of Service (“Terms”) form a binding agreement between you and Letterhead, Inc. (“Rundown,” “we,” “us”) and govern your access to and use of the Rundown editorial planning platform, marketing pages, integrations, plugins, and APIs (collectively, the “Service”).

By signing up for an account, accepting an invitation to a workspace, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization. In that case “you” refers both to you individually and to the organization.

2. Who can use Rundown

You must be at least 18 years old and able to form a binding contract under applicable law. The Service is intended for use by professional editorial teams, marketing teams, agencies, and similar organizations. We do not allow users that are subject to U.S. sanctions or located in U.S.-embargoed jurisdictions.

3. Accounts and workspaces

A “Workspace” is a single Rundown environment with its own users, content, and configuration. Each Workspace has one or more designated Workspace Owners who control billing, member access, and integration credentials.

You are responsible for:

• Keeping your account credentials confidential and secure.
• All activity that occurs under your account, including any activity by users you invite to your workspace.
• Promptly notifying us of any unauthorized access or suspected security incident at security@tryletterhead.com.

If you invite users into your workspace, you are responsible for the content they access and the actions they take, and for ensuring they comply with these Terms.

4. Subscriptions, billing, and renewal

Rundown is offered on a subscription basis under the plan you select (Solo, Team, Agency, Newsroom, or another negotiated tier). Specific plan limits — number of pieces critiqued per month, number of CMS connections, number of client workspaces, etc. — are described on the pricing page at the time of purchase.

Billing.

• Subscriptions are billed monthly or annually in advance, depending on the term you select.
• Fees are stated in U.S. dollars and are exclusive of taxes, which you are responsible for as required by applicable law.
• Payment is processed by Stripe. Your card is charged automatically on each renewal date.

Renewal.

• Subscriptions renew automatically for successive periods of the same length unless cancelled before the renewal date.
• You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the then-current billing period; you retain access until then.

Price changes.

We may change subscription prices on at least 60 days' written notice to Workspace Owners. Price changes apply at the start of your next billing period after the notice period ends. If you don't accept the new price, you can cancel before it takes effect.

Refunds.

Subscription fees are non-refundable except where required by law. If you cancel mid-period, you keep access until the end of the period but are not refunded for unused time. If we materially reduce the Service's functionality in a way that affects your use, you can request a prorated refund for the unused portion of the current term.

5. Free trials and design-partner access

We sometimes offer free trials (typically 14 days on the Team tier) or free design-partner access (typically six months in exchange for active feedback). Trials and design-partner periods automatically end on the date stated when you signed up. If you don't convert to a paid plan, your workspace becomes read-only for 30 days, then archived per the retention schedule.

Free trial and design-partner workspaces may be subject to lower service-level expectations, reduced support response times, and feature limitations communicated at signup.

6. Your content

“Your Content” means everything you or your workspace members upload to, create in, or import through the Service — drafts, briefs, source notes, transcripts, photos, headlines, comments, custom prompts, voice profiles, and similar material.

Ownership.

You retain all rights to Your Content. Nothing in these Terms transfers any ownership of Your Content to us.

License to operate the Service.

To run the Service, we need a limited license. You grant Rundown a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for technical processing — e.g., generating previews, extracting voice features, sending content to AI providers for critique), and display Your Content solely to provide and improve the Service for you. This license ends when you delete the content or terminate your account, except to the extent necessary to comply with law or honor backup retention windows.

No training.

We do not use Your Content to train AI models, neither ours nor any third party's. Where we send content to AI providers for inference, we use the no-training enterprise defaults those providers offer.

Your responsibility for Your Content.

You represent that you have the rights necessary to upload Your Content to the Service and to grant the license above. You are responsible for the legality, accuracy, and quality of what you publish. The Service surfaces editorial questions but does not approve, edit, or publish anything on your behalf without your action.

7. Acceptable use

You may not use the Service to:

• Violate any law or third-party right (including copyright, trademark, privacy, or publicity rights).
• Publish, generate, or facilitate illegal content, including child sexual abuse material, content inciting violence, or material that violates applicable defamation law.
• Attempt to gain unauthorized access to the Service or to any other user's account or workspace.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by law.
• Scrape, harvest, or copy the Service's content or interfaces for the purpose of building a competing product.
• Use the Service to send spam, perform unauthorized bulk outreach, or operate any kind of unsolicited mass mailing.
• Resell, sublicense, or provide the Service as a service to third parties, except as expressly permitted by the Agency tier.
• Interfere with or disrupt the Service, including by uploading malware or executing automated requests outside our published rate limits.
• Use the Service in connection with any high-risk activity where failure could lead to death, personal injury, or severe environmental damage.

We reserve the right to suspend or terminate accounts that violate these rules. Where the violation is correctable, we will normally notify you and give you a reasonable opportunity to cure first.

8. AI critique and outputs

Rundown uses third-party large language models to power the desk editor critique feature. You acknowledge:

• AI outputs are probabilistic and can be wrong. Critique findings should be treated as a senior editor's read of a draft — informed opinion, not a definitive judgment. You are responsible for verifying anything you act on.
• Rundown does not warrant that critique outputs will be accurate, complete, or suitable for any particular publication standard.
• Identical inputs may produce non-identical critique outputs, because the underlying models are non-deterministic.
• Suggested ledes, headlines, or rewrites generated by the desk editor are offered as drafts for your consideration. You decide whether to use them. Once incorporated into Your Content, ownership and responsibility follow the standard content rules in Section 6.

The desk editor is a critique tool. It does not replace human editorial judgment, fact-checking, legal review, or any other quality process you would otherwise apply.

9. Our intellectual property

The Service — including the software, design, user interface, brand, marks (including “Rundown,” the R-with-CMYK-bar mark, and the wordmark), and any related documentation — is owned by Letterhead, Inc. and protected by intellectual property laws. Nothing in these Terms grants you any right in or to our intellectual property except the limited right to use the Service as expressly permitted here.

Feedback you give us about the Service (suggestions, bug reports, feature requests) is non-confidential. We may use it without restriction or obligation to you, and we appreciate it.

10. Third-party integrations

The Service connects to third-party services (Google Docs, WordPress, Ghost, Webflow, Beehiiv, Sanity, AI providers, and others). Your use of those services is governed by their own terms. We're not responsible for third-party services' availability, content, or actions. If a third party changes its API, pricing, or terms in a way that affects the Service, we'll do our best to adapt and notify you.

11. Confidentiality

Each party agrees to protect the other party's non-public information that it receives in connection with the Service with the same degree of care it uses to protect its own confidential information, and at least with reasonable care. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law (with notice where permitted).

12. Warranties and disclaimers

We provide the Service with reasonable care and skill, and we'll make commercially reasonable efforts to keep it available and operational. We do not promise the Service will be uninterrupted, free of bugs, or fit for every use you might imagine.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or trade usage.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — arising out of or related to these Terms or the Service, even if advised of the possibility.

Each party's total cumulative liability for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid to Rundown in the 12 months immediately preceding the event giving rise to the claim, or (b) US$100.

The limitations above do not apply to: a party's indemnification obligations under Section 14; your payment obligations; your breach of Section 7 (Acceptable Use); either party's gross negligence, willful misconduct, or fraud; or any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold Rundown harmless from any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising out of: (a) Your Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third-party right.

We will indemnify you for any third-party claim that the Service (excluding Your Content, third-party services, and your modifications) infringes a U.S. intellectual property right, provided you (i) promptly notify us of the claim, (ii) give us sole control of the defense, and (iii) reasonably cooperate. If we believe the Service is or may be alleged to infringe, we may, at our option, modify it, obtain a license, or terminate the affected subscription and refund any prepaid fees for the unused portion of the term.

15. Termination

By you.

You can cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the then-current billing period.

By us.

We may suspend or terminate your access to the Service if (a) you breach these Terms and don't cure within 14 days of notice, (b) you don't pay fees when due, (c) we're required to do so by law, or (d) we discontinue the Service generally (with at least 90 days' notice).

Effect of termination.

Upon termination, your right to use the Service ends. We'll retain Your Content for 30 days to allow reactivation or export, then delete it per the retention schedule. Sections that by their nature should survive termination — including Sections 6 (Your Content, ownership), 9, 11, 12, 13, 14, 17, and 18 — survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make a material change — meaning a change that increases your obligations or reduces your rights in a non-trivial way — we will give Workspace Owners at least 30 days' notice by email before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you don't agree, cancel before they take effect.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not subject to arbitration under this section.

Informal resolution.

Before filing a claim, you agree to try to resolve the dispute informally by emailing hello@tryletterhead.com. We'll try to resolve it within 60 days. Either party may bring formal proceedings after that.

Arbitration (U.S. only).

For users in the United States: except for small-claims-court matters and claims for injunctive relief regarding intellectual property, any dispute arising out of these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You and Rundown waive the right to a jury trial and the right to participate in a class action. You may opt out of this arbitration agreement by emailing hello@tryletterhead.com with “Arbitration Opt-Out” in the subject line within 30 days of first accepting these Terms.

18. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any order forms or DPA you sign with us constitute the entire agreement between us regarding the Service.
• Severability. If any provision is held unenforceable, the rest stays in effect.
• No waiver. Failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, government action, internet outage, third-party service failure).
• Notices. We may send notices to the email address associated with your account. You can send notices to us at legal@tryletterhead.com.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, agency, or employment relationship.

19. Contact

Questions about these Terms:
legal@tryletterhead.com

General questions:
hello@tryletterhead.com

Postal:
Letterhead, Inc.
Attn: Legal
[Mailing address to be added before public launch]